Privacy Policy for Dreamers Event Rentals

Last Updated: December 22, 2025 Effective Date: January 1, 2026

1. Introduction and Scope

Dreamers Event Rentals (“we,” “us,” or “our”), located in Reisterstown, MD, is committed to the highest standards of data privacy and security. This Privacy Policy describes how we collect, use, process, and share personal information in compliance with the Maryland Online Data Privacy Act (MODPA), the Telephone Consumer Protection Act (TCPA), PCI-DSS standards, and other applicable state and federal regulations.

By using our website (www.dreamerseventrentals.com), submitting a Zoho Form, or booking a rental, you acknowledge the practices described in this policy.

2. Data Minimization Principle

In accordance with MODPA 2025, we adhere to the principle of “Data Minimization.” We only collect personal data that is reasonably necessary and proportionate to provide the specific event rental services you have requested. We do not collect “Sensitive Data” (as defined by Maryland law) unless it is strictly necessary for the performance of our contract with you.

3. Information We Collect

We collect the following categories of information:

  • Identifiers: Name, billing address, delivery address, email address, and phone number.

  • Transaction Information: Records of products rented, event dates, event locations, and signatures on rental agreements.

  • Payment Data: We use Stripe for payment processing. We do not store or have access to your full credit card numbers. Stripe provides us with a secure “Token” (Customer ID and Payment Method ID) which allows us to charge your card for authorized amounts and maintain a Card on File for security deposits or damages.

  • Technical Data: IP address, browser type, and time-zone settings, collected via cookies to ensure website functionality and to analyze traffic (e.g., Google Analytics).

4. SMS/Mobile Communication (TCPA & 10DLC Compliance)

When you provide your mobile phone number and affirmatively opt-in, you consent to receive text messages from us.

  • Nature of Messages: Messages are primarily transactional (order confirmations, delivery windows, and arrival alerts). We may occasionally send promotional messages if you have provided prior express written consent.

  • No Purchase Requirement: Consent to receive SMS is not a condition of purchase. You may rent equipment without opting into text messages.

  • Opt-Out: You may revoke consent at any time by replying “STOP”, “QUIT”, “CANCEL”, or “UNSUBSCRIBE”. We will honor such requests within 10 business days as required by 2025 FCC regulations.

  • Data Sharing: Mobile information/consent will not be shared with third parties or affiliates for marketing/promotional purposes.

5. Cookies and Analytics

We use cookies to enhance your experience.

  • Functional Cookies: Required for the operation of our website and booking forms.

  • Analytical Cookies: Help us understand our audience. You can opt-out of these through your browser settings or our website’s cookie consent manager.

6. Third-Party Service Providers

We do not sell your data for monetary or other valuable consideration. We share data only with “Service Providers” (Processors) who are contractually bound to protect your data:

  • Zoho Corporation: Our CRM and form provider. Data is processed solely according to our instructions to manage your customer record.

  • Stripe: Our payment gateway. Stripe handles all credit card data in a PCI-compliant environment.

  • Google: For website analytics and mapping (delivery logistics).

  • Arrivy: For routing, scheduling and logistics of order fulfillment.

7. Security and Retention

  • Security: We implement administrative, technical, and physical safeguards designed to protect your data from unauthorized access. This includes encrypted data transmission and restricted access for employees.

  • Retention: We retain your data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Legal Rights (MODPA & CCPA)

Under 2025 regulations, you have the following rights regarding your data:

  • Right to Access/Confirm: You may ask if we are processing your data and request a copy.

  • Right to Correct: You may request that we correct inaccurate personal data.

  • Right to Delete: You may request that we delete your personal data (subject to legal retention requirements).

  • Right to Portability: You may request your data in a portable, readily usable format.

  • Right to Opt-Out: You may opt-out of the processing of your data for targeted advertising.

To exercise these rights, please contact us at info@dreamerseventrentals.com. We will respond to your request within 45 days.

9. Changes to this Policy

We may update this policy periodically to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the new policy on our website.

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